“The single biggest problem in communication is the illusion that it has taken place” – George Bernard Shaw
“Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true.” – Charles Dickens
I’m on my phone a lot. I’m on my computer a lot. I’m a writer – I use a lot of screens. I would say I’m fairly close to being a master of electronically communicated comedy. I’ve got the text shouting thing down pat. A well placed capitalised sentence can induce “Actually laughing on my own, in public” from my recipient. Yeah that’s right. I’m good with the written word. And I can type super fast so I never miss a beat or a joke.
But what is this doing to us as human beings? Is it healthy?
Well, all the evidence would suggest no. It isn’t. I say “all the evidence”…I really mean “my reactions to things”.
If, as many people do, you have an iPhone, I know I can contact you in the following ways:
Face time – also FaceTime voice call
Skype instant message or call
Facebook – wall post, tagging in a status or private message
Twitter – public post and DM
Viber message or call (though I don’t have it so that one might be difficult. But in a pinch, I could download it, check to see if you have it and then if the other 9742 ways didn’t work I COULD GET HOLD OF YOU THIS WAY. At the very least I could invite you to use it. That’s what a sane and reasonable human would do, right?)
Off the top of my head I have just listed 16 different ways to contact you. SIXTEEN. WHY DO WE NEED TO BE CONTACTABLE IN SIXTEEN DIFFERENT WAYS?!
I cannot convey strongly enough how much this freaks me out. And how much of a contributing factor I believe this technology and communications phenomenon is to the ever increasingly psychotic behaviour of people in the Western world.
I am not a patient human being. I’m just not. I do try to be, but naturally I’m impatient with anything from replies to messages and emails to adults understanding basic concepts. I don’t do well with slow people. I operate at a high speed and I expect others to keep up. I suspect I have been made much worse by the high speed and higher speed and higher higher speed internet that makes everything so easily available.
Inevitably this brings me to online dating. We get to know people through screens, via websites and messaging services. We want them to text after a date, not call. It used to be that we waited for a phone call. Now we don’t talk, we text. That is a severe communication reduction. I was once in a relationship where we texted all the time but never really said anything. It’s so easy to do that. It’s not easy to phone someone and then not say anything without quickly realising that something is wrong. As a generation, we have become inept at making phone calls when we should. We have lost out on getting to know each other vocally when we aren’t face to face. Of course there are some people who have never been the type to talk on the phone, but more and more we don’t have conversation, we just chat.
It can be argued that people used to communicate through writing, so actually what we have is a throw-back situation to the days of writing letters. Here’s why that is not true – letters take time, thought and care. Occasionally we may choose to write an email over which we spend a lot of time, but I believe that is quite rare. When someone hand-writes a letter to me and I open it, that is all I see. That letter has been written without distraction. I know the letter has not been interspersed with Facebook and twitter and emails and other things. It has been crafted by hand for me to read. Similarly, I give it my full attention. When an email is written it is probably one of many tabs open. There are 9 million other things you can do on that computer screen. It’s not the same and does not elicit the same response as a letter.
Now let’s talk about mental health. There’s a lot of debate about if mental illness is on the rise, or if we’re just less taboo about it than in previous years, so we’re more aware of it. I think it’s perhaps a bit of both. I also think that part of the reason for the increase in young people suffering from depression, is that we don’t have time to process anything anymore. Living in the age of technology is overwhelming. We’re expected to act quickly on everything. Things have to be done immediately, if not sooner. The brain is wonderful – fast moving, adaptable, fascinating. But conversely, we need time to process information and news and ideas. We don’t have the ability to know things immediately. Ironically, we are given the most time to learn and understand new things as children, when our brains are actually at their speediest.
We are fairly immune to emails now. I have been given the advice to make a phone call when applying for a job so my emailed application doesn’t just fade into the blur of so many others. If you want something done by someone, you should call the person or go and see them – emails are much easier to ignore because we don’t see them as important. We are desensitised to them.
I still like to receive phone calls and talk to people. There are already people who are more comfortable with screens than humans, and seek refuge behind their computers. Our real life, person to person communication is suffering because of our dependency on technology. Look around you the next time you’re on a bus or tube or train. How many people are on phones or electronic devices? Are we even more uncomfortable with making eye contact with strangers than we used to be? Our basic receptors to people are not the same as they used to be.
There are positives of course – the wealth of information we can access, the widespread capability of the news and being able to skype or facetime with a relative or friend across the world. Like magic. Technology in itself is neither good nor bad – it is neutral, but we don’t only use it for good. We replace the validation and understanding we crave from the people closest to us with selfies, Facebook likes, retweets. We mistake these things for popularity. We mistake these things for people caring about us and we mistake the tiny gesture of a click for giving attention. We are simultaneously much more callous and more fragile now – we forget that behind each screen is an actual person just like us, and our relationships are suffering.
I do believe that our heavy reliance on technology and the fast pace at which we insist on moving is psychologically damaging. Nervous breakdowns, stress, depression and anxiety are all apparently far more common now than they were, say, fifty years ago. Although public perception and understanding of these conditions is part of it, there is no smoke without fire. The fire here, in my view, is technology. So goodbye conversation. It was nice knowing you.